My Oracle Support Banner

Why Workflow Cannot Be Triggered by the Custom Related Information Fields (Doc ID 2338240.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Goal

On : 031CS version, Web Services

Why Workflow Cannot Be Triggered by the Custom Related Information Fields

- We have created two custom related information field in Custom Object 5:
o Quote Sales Stage -> based on Custom Object 4 field ‘Sales Stage’
o Quote Confidence -> based on Custom Object 4 field ‘Confidence Level’
- We are observing that every time the value of the corresponding fields in Custom Object 4 change, these custom related information fields do get repopulated
- We have developed a workflow ‘QLI Sales Stage Test’ on Custom Object 5 on trigger event ‘When Modified record saved’ with a condition on the change of value for these custom related fields
- However this workflow is not getting triggered. Oddly enough, we are also observing that even though the custom related information field values change, the ‘Modified Date’ on the Custom Object 5 record never changes

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.