SmartText Functionality Not Available On Description Field in Service Request From Accounts/Contacts Screens
(Doc ID 2338529.1)
Last updated on DECEMBER 12, 2017
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.
On : 11.13.17.05.0 version, Service Requests
SmartText functionality is not available on Description field on the Accounts/Contacts->Service Request.
If you navigate directly to Service Request screen, the SmartText functionality is available on Description field on the Service Request page and also under Messages->Response, etc. But if you navigate to Service Request from Account or Contact page, the SmartText functionality is not available.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document