SmartText Functionality Not Available On Description Field in Service Request From Accounts/Contacts Screens

(Doc ID 2338529.1)

Last updated on DECEMBER 12, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.05.0 version, Service Requests

SmartText functionality is not available on Description field on the Accounts/Contacts->Service Request.

If you navigate directly to Service Request screen, the SmartText functionality is available on Description field on the Service Request page and also under Messages->Response, etc. But if you navigate to Service Request from Account or Contact page, the SmartText functionality is not available.

 

Solution

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