Uploading of log files is on demand fails with HTTP Error 409

(Doc ID 2338547.1)

Last updated on DECEMBER 12, 2017

Applies to:

OMC Log Analytics Cloud Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

In Oracle Management Cloud (OMC), customer tying to upload the Files to Log Analytics using the On Demand method fails with HTTP Error 409.

Error Stack observerd from validation log:

<faultactor>ProxyService$INT_OSB_WFM_Scheduling$CancelAppointment$VAC$ProxyServices$VAC_WorkForceManagement_CancelAppointment</faultactor><detail><err_det:errorDetails xmlns:err_hnd=abcdefg.osb.ErrorHandler xmlns:err_det=abcdefg.common.ErrorDetails><err_det:location>ProxyService$INT_OSB_WFM_Scheduling$CancelAppointment$VAC$ProxyServices$VAC_WorkForceManagement_CancelAppointment node:RouteNode path:response-pipeline</err_det:location><err_det:causedBy><soap-env:Fault><faultcode xmlns:can=http://xmlns.oracle.com/GetAppointmentOptions/INT_OSB_WorkForceManagement/CancelAppointment2>can:fault1</faultcode><faultstring>REST Business Service returned HTTP response with status 409</faultstring><detail><Root-Element xmlns=http://TargetNamespace.com/Scheduling_fault><responseCode>115</responseCode><responseMessage>Appointment Id not found</responseMessage></Root-Element></detail></soap-env:Fault></err_det:causedBy></err_det:errorDetails></detail></soap-env:Fault>

Error received during the upload:

{"errorCode":"UNEXPECTED_ERROR","errorMessage":"Unexpected error occurred when uploading [validacion.2017-12-08_15:21:02], internalCode:[000030][logData][][]."suggestedAction"."Please contact service team to check server log for detail exception information."]

 

Cause

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