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Social Object Conversation Fail to Open in Web Browser When Attempting to Use OSN Outlook Add-In and Selecting "Open In Web Browser" (Doc ID 2338624.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Social Network Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

When using the Oracle Social Network (OSN) Add-In for Outlook, Social Object Conversations won't "Open in Web Browser" in Outlook options.

When the OSN Add-In is open in Outlook, users can right-click on a shared object and see the selection to Open the object in the Web Browser.
When selecting this link, the user is prompted to enter their Oracle Login via Internet Explorer and an error appears. 

Error
The provided identifier was not valid for the requested view

To reproduce the issue:

  1. Log into Outlook with the OSN Add in
  2. within OSN add-in select the conversation that you would like to link to (right click and attempt to open conversation)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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