Unable To Convert Campaign Response To Lead

(Doc ID 2338816.1)

Last updated on DECEMBER 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

When attempting to convert campaign responses to Lead,
the following error occurs.

ERROR
-----------------------
The responses can not be converted (MKT-285150)
Cause: An application error occurred
Contact your Application Administrator to review Server Logs and event delivery network log to verify the business events are getting processed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud Application
2. Marketing Response
3. Click on Convert to Leads


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert Marketing Responses to Leads

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms