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Unable To Convert Campaign Response To Lead (Doc ID 2338816.1)

Last updated on DECEMBER 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns

When attempting to convert campaign responses to Lead,
the following error occurs.

The responses can not be converted (MKT-285150)
Cause: An application error occurred
Contact your Application Administrator to review Server Logs and event delivery network log to verify the business events are getting processed.

The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud Application
2. Marketing Response
3. Click on Convert to Leads

The issue has the following business impact:
Due to this issue, users cannot convert Marketing Responses to Leads


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