Chat Invite Clickable In CX Console Page-Peek Tab

(Doc ID 2339081.1)

Last updated on DECEMBER 13, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
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Chat Invite Clickable In CX Console Page-Peek Tab

When agent opens the Page-Peek tab within the CX Console, the chat invite is "clickable".
 
EXPECTED BEHAVIOR
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Page-Peek data is STATIC.

STEPS
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The issue can be reproduced at will with the following steps:
1. Load a page where a Page-Peek action and action to display a chat invite is expected.
2. Log in as an agent in the CX Console
3. As an agent, take the chat when it comes to the Console and navigate to the Page-Peek tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents are able to click on invites which will present a 404 error.

Cause

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