JBO-26092: Failed To Lock The Record In Table ZCH_DEDUP_HEADERS_VL

(Doc ID 2339450.1)

Last updated on JANUARY 07, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

JBO-26092: Failed to lock the record in table ZCH_DEDUP_HEADERS_VL

Getting an error "An error occurred when running the merge service. Check the server log file for more information.: JBO-26092: Failed to lock the record in table ZCH_DEDUP_HEADERS_VL with key oracle.jbo.Key




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Duplicate resolution
3. Submit a duplicate resolution request
4. Fails with an error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot duplicate resolution requests

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms