JBO-26092: Failed To Lock The Record In Table ZCH_DEDUP_HEADERS_VL
(Doc ID 2339450.1)
Last updated on SEPTEMBER 26, 2023
Applies to:Oracle Customer Data Management Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Data Quality, Customer Hub
JBO-26092: Failed to lock the record in table ZCH_DEDUP_HEADERS_VL
Getting an error "An error occurred when running the merge service. Check the server log file for more information.: JBO-26092: Failed to lock the record in table ZCH_DEDUP_HEADERS_VL with key oracle.jbo.Key
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Duplicate resolution
3. Submit a duplicate resolution request
4. Fails with an error.
The issue has the following business impact:
Due to this issue, users cannot duplicate resolution requests
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