Facebook PM's Not Appearing In Correct Timeframe

(Doc ID 2339614.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

In Engage, private message displays with the original comment a customer has ever made on our page, (even back from 2014) , however the date stamp is showing the age of the comment, not that the comment is infact the original. 

Solution

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