My Oracle Support Banner

Facebook PM's Not Appearing In Correct Timeframe (Doc ID 2339614.1)

Last updated on DECEMBER 14, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

In Engage, private message displays with the original comment a customer has ever made on our page, (even back from 2014) , however the date stamp is showing the age of the comment, not that the comment is infact the original. 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.