Users Not Receiving All Email Approval Notifications

(Doc ID 2339715.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Users say that they are not receiving (all of) their email approval notifications. All BPM Worklist notifications are received, but not all the Emails associated with these notifications are matched via Email.

The  internal IT department states only some of email notifications reached the network.   The IT technician requested additional information from Oracle and the following was found.




Changes

Firewall Updates
Updates to Email Security

Cause

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