Engagement Engine: Page Peek Data Being Displayed But Console Browser Being Redirected To A Login Page AND Content Is Clickable

(Doc ID 2339907.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Cobrowse

ACTUAL BEHAVIOR
---------------
Page Peek Data being displayed but redirecting to a login page AND links are clickable

EXPECTED BEHAVIOR
-----------------------
Page Peek'd data should remain on the page and not be clickable

STEPS
-----------------------
The issue can be reproduced by the customer at will (Oracle does not have access) with the following steps:
1. Go to customer login page
2. Login as a user
3. Click chat widget to launch chat
4. Agent takes chat
5. Agent checks Page Peek tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents cannot see user's page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms