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Creating SR Under Custom Object (Doc ID 2340255.1)

Last updated on FEBRUARY 05, 2020

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.


Please check why the data is not populating when creating a SR under a Custom Object record? The behavior should be, when creating an SR under the custom object record the data will pull out.

Customer expectation: "The account information and contact information should copy from the Custom Object record to the SR record."


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