Creating SR Under Custom Object

(Doc ID 2340255.1)

Last updated on DECEMBER 17, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Goal

Please check why the data is not populating when creating a SR under a Custom Object record? The behavior should be, when creating an SR under the custom object record the data will pull out.

Customer expectation: "The account information and contact information should copy from the Custom Object record to the SR record."

Solution

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