Eloqua App Unable to Create Connection with ICS instance

(Doc ID 2340983.1)

Last updated on APRIL 06, 2018

Applies to:

Integration Cloud Service - Version 16.4.1 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to integrate Oracle Marketing cloud (Eloqua) with Oracle servcie using ICS. He is following the instructions documented in Eloqua_RightNow_Integ.pdf.

One of the steps is to install ICS app for Eloqua and than testing an Eloqua connection in ICS.

Review links
https://docs.oracle.com/cloud/latest/marketingcs_gs/OMCAA/index.html#Help/Apps/IntegrationCloudService/IntegrationCloudServiceApp.htm?TocPath=Apps|Integration Cloud Service for Eloqua app|_____0 
https://docs.oracle.com/cloud/latest/marketingcs_gs/OMCAA/Help/Apps/IntegrationCloudService/Tasks/InstallingICS.htm  

Customer is entering ICS URL as https://test.integration.us2.oraclecloud.com/ics and entering ICS username/password which he used to login into ICS. 
Connection fails with error below. From access.log it is not clear if request from Eloqua app is even reaching ICS instance.

"Error! Invalid Integration Cloud Service URL and Credentials"

Changes

 

Cause

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