When Attempting to Access After SSO Implementation Message Appears "There was no error while trying to log you into the system or you do not have permission to access the system. " ~ Instantis EnterpriseTrack

(Doc ID 2341653.1)

Last updated on DECEMBER 20, 2017

Applies to:

Instantis EnterpriseTrack - Version 17.1 and later
Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the stage SSO login for a user not set up in the internal SSO system, directly after changing the default authentication mode to SSO, the error documented below occurs.
When attempting to use the stage Password authentication login URL, the app_admin user is able to login successfully.
User does not have SSO internal account, and cannot access as password authenticated user.

ERROR
"There was no error while trying to log you into the system or you do not have permission to access the system. Please try again"
Error: You are not logged into the Instantis System Please try again

Changes

 Recent Change to Default authentication mode.

Cause

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