Contact Import Issues

(Doc ID 2341966.1)

Last updated on DECEMBER 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When importing Contact records with Do not import duplicates option customer uploads contact file with all unique values like, contact name, phone number and email id etc.
For each and every CSV file for the first record system always shows exception "The record already exists. (HZ-120780)" even that record is new and unique.Refer to attached file with the name of "exception-Contact test 1 14-11 (1)"

Cause

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