New User Cannot Log in Due to Error: 'Sorry, you do not have access to this service.'

(Doc ID 2341985.1)

Last updated on JANUARY 05, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Newly created user can not log in due to the following error:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms