Error: "Cannot Download This Data Part !" When Attempting to Adjust Proposal Finances or Unable to Update Country Currency Rates in Instantis EnterpriseTrack

(Doc ID 2342195.1)

Last updated on JANUARY 17, 2018

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.1 to 17.3 [Release 17.1 to 17.3]
Instantis EnterpriseTrack - Version 17.1 to 17.3 [Release 17.1 to 17.3]
Information in this document applies to any platform.

Symptoms

When attempting to adjust the Finances for a Proposal, the following error occurs.

ERROR
-----------------------
"Evaluation exception during submission"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Instantis EnterpriseTrack as a User with Permissions to adjust Charter Finances
  2. Navigate to the Charter page
  3. Select the Charter
  4. Navigate to the Charter Finances tab
    1. Attempt to adjust the Finances
    2. Click the Save button
    3. Recieve Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot adjust or change the Forecasted Finances for Charters.

 

ACTUAL BEHAVIOR
---------------
Countries are unable to have their Conversion Rates updated

EXPECTED BEHAVIOR
-----------------------
All Conversion Rates are able to be updated and changed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into Instantis as an Administrator
2. Navigate to the Administration page
3. Navigate to the Finance tab
4. Click the Conversion Rates link under the Finance Management section
5. Select "Argentino Peso" as the Currency
6. Select 2018 as the Calendar Year
7. Enter the following Rate into all Conversion Rates fields:
--a. 17.2711571675302
8. Click the Update button
9. Rate Change Recalculation Report loads
10. Rate Change Recalculation Report page loads and processes 125 Projects
11. Click the Done button
12. Click the Conversion Rates link under the Finance Management section
13. Select "Argentino Peso" as the Currency
14. Select 2018 as the Calendar Year
15. Conversion Rates remained at 17.2711571675302

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update Conversion Rates for all Countries to meet Business needs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms