Appointment Suspended From The MCP May Not Rescheduled

(Doc ID 2342258.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.1.0 to 2.3.0.1.0 [Release 2.1 to 2.3]
Information in this document applies to any platform.

Goal

Appointment Suspended from the MCP not rescheduled for the correct time

At around 12:19pm, Activity ID 67707182729946 was Suspended and postponed to 1:30pm. The estimated arrival time was not updated and the Scheduler has still scheduled the Activity to be worked after 3pm. There are lower priority Activities with larger time windows that are scheduled before this Activity. The time is now 1:47pm, after the 1:30pm when this Activity was postponed.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms