Engagement Cloud: How to remove a field from Service Request header?

(Doc ID 2342324.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

How to remove a field from Service Request header? E.g. - Severity field.
 

Solution

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