How Does Oracle Commerce Cloud Service Fallback Feature Work?

(Doc ID 2342646.1)

Last updated on JANUARY 19, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Oracle Commerce Cloud Service (OCCS) has the fallback feature that is used when 3rd party tax processing service dose not respond.   This feature is explained in Extending Oracle Commerce Cloud > Configure Tax Processors > Monitor tax processors section.  This article provides additional information about this feature and explains when it is used.

For Avalara, you can check its status by visiting https://status.avalara.com/.

Please also review How to Find Orders that were Calculated with defaultTaxRate (Doc ID 2342649.1) article.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms