Eloqua Infolets Display Wrong Data In Release 12

(Doc ID 2342923.1)

Last updated on DECEMBER 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

ACTUAL BEHAVIOR
---------------
The Activity Breakdown section in Eloqua shows different data than the infolets in Sales Cloud

EXPECTED BEHAVIOR
-----------------------
The data should be the same.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Integrate Sales Cloud with Eloqua
2. Open a Contact in Eloqua and look at the Activity Breakdown
3. Open the contact in Sales Cloud, and the infolet information is different.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms