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Open Enrollment has changed original enrollment date to latest coverage start date (Doc ID 2343418.1)

Last updated on JANUARY 23, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------
During OE, the original enrollment date for a majority of our population updated to 1/1/18 on plans that did not have a tier/option change or a plan change.
For example an employee original enrollment date was 1/1/16. The employee didn't make any changes this year and now after running OE their original enrollment date is showing 1/1/18.

Need to know why they changed and how to correct them.

EXPECTED BEHAVIOR
-----------------------
Expect to see employees who don't make any changes during OE to keep their original enrollment date.


Cause

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In this Document
Symptoms
Cause
Solution
References


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