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Get Remote Region Error when trying to end date a life event (Doc ID 2343480.1)

Last updated on OCTOBER 16, 2023

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


 When attempting to to end date a benefit life event the following error occurs

Unable to retrieve content. Additional information for "Remote Region error
An error occurred while invoking task manage benefit life events. Review the
FunctionalSetupServer logs for more details on this error. Contact your help

Per the server logs: ALL: Remote Region error #8: An uncaught exception was
thrown on the producer at
"" while
trying to run an ADF Taskflow.
javax.servlet.ServletException: JBO-BEN:::BEN_PDLER_LER_IN_USE:
<MESSAGE><NUMBER>BEN-990699</NUMBER><TEXT>The life event record cannot be
deleted because it is already in

Customer confirmed that the life events that they are wanting to end date are
not currently being used on an employees record.


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