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Get Remote Region Error when trying to end date a life event (Doc ID 2343480.1)

Last updated on JANUARY 23, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 When attempting to to end date a benefit life event the following error occurs

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error
#8":
An error occurred while invoking task manage benefit life events. Review the
FunctionalSetupServer logs for more details on this error. Contact your help
desk..

Per the server logs: ALL: Remote Region error #8: An uncaught exception was
thrown on the producer at
"http://hcm-internal.oracleoutsourcing.com:10619/hcmBenefits/rr/" while
trying to run an ADF Taskflow.
javax.servlet.ServletException: JBO-BEN:::BEN_PDLER_LER_IN_USE:
<MESSAGE><NUMBER>BEN-990699</NUMBER><TEXT>The life event record cannot be
deleted because it is already in
use.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCI
DENT></MESSAGE>

Customer confirmed that the life events that they are wanting to end date are
not currently being used on an employees record.

Cause

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In this Document
Symptoms
Cause
Solution
References


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