Facebook Page Not Appearing in Engage

(Doc ID 2343806.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Facebook Page not appearing in Engage though added as social property in Workflow & Automation > Resources tab.
The Facebook page is public.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. add Facebook page Keppel Demo FB Page to Workflow & Automation > Social Properties under bundle Keppel Energy Pte Ltd
2. go to Engage > select all channels or single channel: no Facebook channel is available


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access and use Facebook page in Engage.

Cause

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