My Oracle Support Banner

Publish: Animated GIFs To FB Not Playing Inline (Doc ID 2344100.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
Publishing GIFs to FB

Animated GIFs are not playing inline on Facebook when posted through Publish.


EXPECTED BEHAVIOR
-----------------------
Animated GIFs would appear correctly on FB and play inline.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a post
2. Add animated GIF to post
3. Post to Facebook

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use animated GIFs with publish and have then play inline.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.