After Resetting A User's Password And Attempting To Unlock A User's Account Within Cloud Admin, The User Remains Locked And Generates The Following Message Attempting Login: "Your account is locked. You can unlock your account by going to Forgot Password"

(Doc ID 2344122.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
User's account passwords are reset in the Cloud Administration Tool.

Once the user attempts to login,


EXPECTED BEHAVIOR
Users to be able to follow the reset password prompt after a failed login attempt.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot login to the Oracle Cloud environment.

Changes

 

Cause

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