After Resetting A User's Password And Attempting To Unlock A User's Account Within Cloud Admin, The User Remains Locked And Generates The Following Message Attempting Login: "Your account is locked. You can unlock your account by going to Forgot Password"
(Doc ID 2344122.1)
Last updated on MARCH 11, 2021
Applies to:Primavera Unifier Cloud Service - Version 18.104.22.168 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
User's account passwords are reset in the Cloud Administration Tool.
Once the user attempts to login,
- You get the following message stating that the account is locked with a link to reset the password: "Your account is locked. you can unlock your account by going to Forgot Password"
- If you follow the link to reset the password the account will remain in locked status.
Users to be able to follow the reset password prompt after a failed login attempt.
The issue has the following business impact:
Due to this issue, users cannot login to the Oracle Cloud environment.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document