After Resetting A User's Password And Attempting To Unlock A User's Account Within Cloud Admin, The User Remains Locked And Generates The Following Message Attempting Login: "Your account is locked. You can unlock your account by going to Forgot Password"
Last updated on FEBRUARY 26, 2018
Applies to:Primavera Unifier Cloud Service - Version 188.8.131.52 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 184.108.40.206 and later
Information in this document applies to any platform.
User's account passwords are reset in the Cloud Administration Tool.
Once the user attempts to login,
- You get the following message stating that the account is locked with a link to reset the password: "Your account is locked. you can unlock your account by going to Forgot Password"
- If you follow the link to reset the password the account will remain in locked status.
Users to be able to follow the reset password prompt after a failed login attempt.
The issue has the following business impact:
Due to this issue, users cannot login to the Oracle Cloud environment.
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