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GIF Size Guide for Twitter Posts in Publish (Doc ID 2344783.1)

Last updated on JANUARY 31, 2019

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
Error publishing a GIF to Twitter

User received error "Bad Media" when attempting to publish GIF to Twitter platform.
 

EXPECTED BEHAVIOR
-----------------------
Publish will push posts with media attached to desired social network without error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Visit Publish
2. Create Post > Add Content > Add GIF (attached to this SR) > Choose to publish
3. Post stuck in 'publishing' state > receive email notification with 'bad media' error as cause for error in publishing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot post GIF to Twitter.

Cause

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In this Document
Symptoms
Cause
Solution
References


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