Inspector Tool Not Working On Page

(Doc ID 2344973.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

Inspector tool not working on page

While troubleshooting an issue with an EE Rule, customer is unable to trigger the Inspector Tool.


ERROR
-----------------------
There is an "Uncaught SyntaxError: Unexpected identifier" on "var l = "xxx.custhelp.com" d=document,ss='script',s=d.getElementsByTagName(ss)[0];"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load webpage
2. Enable the Inspector Tool using the correct inspector key

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trigger the Inspector Tool.

Cause

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