Error When Uploading A File Into The Application

(Doc ID 2345028.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Performance

Error when uploading a file into the application

We have a problem to upload a file into application. No matter the entity or the kind of file we tried to upload, the application shows an error message.

If we tried to upload a file in Manage File Import Activities task, the application shows the following error message:

"Your request could not be completed because of an error with the content management server. Contact your help desk.The request could not be completed because of the following error: An application error occurred. (FND-2)..oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle"

If we tried to upload a file in some entity like activities, account or service request; the application shows the following error message:

"Content item '(null)' was not successfully checked in. User '' does not have sufficient privileges"
 

ERROR
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"Your request could not be completed because of an error with the content management server. Contact your help desk.The request could not be completed because of the following error: An application error occurred. (FND-2)..oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle"

"Content item '(null)' was not successfully checked in. User '' does not have sufficient privileges"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to FSM -> Manage File Import Activity
3. Create new activity and try to upload the input file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload files in the application .

Cause

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