My Oracle Support Banner

Fusion Applications - United States Legislation: Missing Work PSD Code from W4. "An external function call error occurred for formula US_GET_JURISDICTION, line 109." (Doc ID 2345455.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------------
When attempting to process payroll for an employee, the following error occurs.

ERROR
-----------------------
"Payroll Calculation: An external function call error occurred for formula US_GET_JURISDICTION, line 109."

EXPECTED BEHAVIOR
------------------------------
The expectation is to have this person successfully process through payroll.

STEPS
------------------------
The issue can be reproduced at will with the following steps:
Pending clear steps from the customer
1. Calculate Payroll for the person.
2. Note error message above.
3. Run process “Load Payroll Tax Information for US”.
4. Recalculate payroll for the person.
5. Note error message above.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.