Button Icons Are Blank in EPS View, Reports, Service Status Within the P6 Web Application

(Doc ID 2345486.1)

Last updated on JANUARY 26, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.11.0.0 to 17.11.0.0 [Release 17.11]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When selecting Administer --> View Service Status, buttons are displayed but the icons are blank. The buttons are fully functional and if hovered over text will display showing their function.

EXPECTED BEHAVIOR
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View Service Status button icons should always be displayed within the application.

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:

  1. Login to P6 Web
  2. Go to Administer --> View Service Status
  3. View Service Status displays, buttons appear but icons are blank

Cause

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