My Oracle Support Banner

Button Icons Are Blank in EPS View, Reports, Service Status Within the P6 Web Application (Doc ID 2345486.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.11.0.0 to 17.11.0.0 [Release 17.11]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When selecting Administer --> View Service Status, buttons are displayed but the icons are blank. The buttons are fully functional and if hovered over text will display showing their function.

EXPECTED BEHAVIOR

View Service Status button icons should always be displayed within the application.

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:

  1. Login to P6 Web
  2. Go to Administer --> View Service Status
  3. View Service Status displays, buttons appear but icons are blank

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.