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Java.lang.NullPointerException When Trying To Open Payables Dashboard, Blank Page When Opening Payables Invoices Page (Doc ID 2345512.1)

Last updated on OCTOBER 19, 2019

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Other Issues

When try to open the Payables -> Invoice view it is blank
Also on when opening the Payables dashboard and then navigate to the Invoices view the following error occurs:

This is happening only for a few new users enrolled in the system

ERROR
-----------------------
java.lang.NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Fusion Payables
2. Navigate to: Payables / Invoices

-> Page is blank

3. Navigate to: Payables / Dashboard

-> Error: "java.lang.NullPointerException"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, new Payables users cannot use the system

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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