Unifier Performance Issues When Using Internet Explorer 11

(Doc ID 2345549.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The following issues have been identified when using Internet Explorer to access Unifier:

  1. Sometimes when attempting to log into Unifier, users are not getting past the log in page.
  2. Some users get the following error when they attempt to log into Unifier.
    Error: 'System error. Please contact the System Administrator'.
  3. If users do get past the log on page and are able to get into Unifier, they find that they need to click on each option twice before the screens open
    Example: When users click on a BP and then proceed to open a different one, the BP log does not open. They have to click again for the BP log to open. When they try to open any other log, the same issue occurs.

NOTE:

EXPECTED BEHAVIOR
-----------------------
Users should be able to use Internet Explorer to log into and navigate within Unifier flawlessly.

Cause

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