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Unable to Provision or Deprovision Users in Cloud Admin; Receive Following Error in Cloud Admin Server Log: "javax.xml.ws.soap.SOAPFaultException: A server exception occured while trying to perform username token authentication: Invalid WEBSSO mismatch" (Doc ID 2345643.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera P6 Standard Project and Portfolio Management Cloud Service - Version 18.6 to 18.6 [Release 18.6]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Cloud administrator is not able to provision or deprovision users on P6 Cloud.

EXPECTED BEHAVIOR
Cloud administrator is able to provision or deprovision users on P6 Cloud.

STEPS
The issue can be reproduced at will with the following steps:
1. Cloud administrator provisions or deprovisions users on P6 Cloud.

BUSINESS IMPACT
Due to this issue, users cannot provision or deprovision users to P6 Cloud.


Cause

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In this Document
Symptoms
Cause
Solution


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