CX Cloud Mobile - Saved Searches Are Showing Wrong Results on My Open Leads

(Doc ID 2346873.1)

Last updated on JANUARY 11, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
While searching for the Lead records in mobile app at default OOTB saved search, users are able to see the Leads where they are not the Owners

EXPECTED BEHAVIOR
-----------------------
Users should not see the Leads where they are not the Owners when the try to load the search where they are the Owners

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into mobile app
2. Navigate to Leads and load "My Open Leads" saved search
3. Result contain the records where the user is not owner of the records

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to see the records which they should not see

Changes

 

Cause

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