Microsoft Outlook Has Triggered OST Data File Re-synchronization

(Doc ID 2347307.1)

Last updated on JANUARY 10, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

The following error message is received:
Microsoft Outlook has triggered OST data file re-synchronization. To prevent possible data loss, the Oracle Sales Cloud for Outlook scheduled synchronization functionality has been temporary disabled while Microsoft Outlook synchronizes with Microsoft Exchange Server. After the synchronization with Microsoft Exchange Server finishes, please go to the OSC plugin Options >Synchronization to restore your scheduled synchronization settings.
Check option below if Outlook already completed the synchronization with Microsoft Exchange server.

Solution

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