Error When Attempting to Inactivate a User in Salesforce [Cannot inactivate user that is the value of a hierarchy field: Oracle CPQ Cloud Delegated Approver.]

(Doc ID 2347472.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 Update 1 and later
Information in this document applies to any platform.

Symptoms

Inactivating a user in Salesforce (SFDC) gives a CPQ Cloud Delegated Approver error:

Cannot inactivate user that is the value of a hierarchy field: Oracle CPQ Cloud Delegated Approver.

Cause

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