MCP Issues Causing Remote Message Error With Suspend Status Reason On Completion

(Doc ID 2347923.1)

Last updated on JANUARY 18, 2018

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

MCP issues causing Remote Message Error with Suspend Status Reason on Completion

Crew Shift ID XXXXXXXXXXXX attempted to enter a read on the MCP for Activity ID XXXXXXXXXXXXX/Assignment ID XXXXXXXXXXXX, but the MCP would not accept the Read even when the Crew hit override. He said he tried 5 or 6 times to get the read to take, with no luck so he did try to Suspend the Assignment, but that's when he got stuck on the MCP.

On the server, a completion Remote Message ID XXXXXXXXXXXXXX was received but failed for the following error:
"Status reason CM-SUS-EMERG is not valid for BO M2-Assignment status COMPLETED on Task ID XXXXXXXXXXXXX

CM-SUS-EMERG is a valid Status Reason for Suspend and should have not been associated to a Completion . Bugs on the MCP appear to have caused issue entering a read and the Suspend and Completion messages to get mixed up.

Cause

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