MCP Issues Causing Remote Message Error With Suspend Status Reason On Completion
(Doc ID 2347923.1)
Last updated on OCTOBER 23, 2021
Applies to:Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3]
Information in this document applies to any platform.
MCP issues causing Remote Message Error with Suspend Status Reason on Completion
Crew Shift ID XXXXXXXXXXXX attempted to enter a read on the MCP for Activity ID XXXXXXXXXXXXX/Assignment ID XXXXXXXXXXXX, but the MCP would not accept the Read even when the Crew hit override. He said he tried 5 or 6 times to get the read to take, with no luck so he did try to Suspend the Assignment, but that's when he got stuck on the MCP.
On the server, a completion Remote Message ID XXXXXXXXXXXXXX was received but failed for the following error:
"Status reason CM-SUS-EMERG is not valid for BO M2-Assignment status COMPLETED on Task ID XXXXXXXXXXXXX
CM-SUS-EMERG is a valid Status Reason for Suspend and should have not been associated to a Completion . Bugs on the MCP appear to have caused issue entering a read and the Suspend and Completion messages to get mixed up.
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