Error - A Deployment Package Is Not Available - Received after P2T for Valid User

(Doc ID 2347961.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Error <ZOE-435017 A deployment package is not available because either access is restricted or the deployment package is not active> is received when attempting to start OSC for Outlook Add-in.

Changes

User has the proper roles

OSC for Outlook Add-in was priorly installed on the same computer and the same user was used to successfully login and use the application.

Recently a P2T operation was done on the stage environment and since then the problem started.

Reinstall of the add-in was attempted by the client with no success.

Cause

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