Saudi Arabia Legislation -Error Message While Terminating Work Relationship

(Doc ID 2348194.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Human Resources

When attempting to terminate work relationship the following error occurs.

ERROR
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"An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 12, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_1, Application Name: HcmCoreApp"


STEPS
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The issue can be reproduced at will with the following steps:
1- Access manage Person Application and Search for Person 3656
2- Click on Person Name to Access Manage Employment Screen and then select Manage Work Relationships from Task
3- In Manage Work Relationships Screen Select Action and Select “Terminate”
4- Enter Termination Details and click on Review
5- Click on Submit and Confirm
7- Error Message Appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot terminate employee work relationship

Cause

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