Accessibility Issue With SCCL Using EE On Internet Explorer

(Doc ID 2348323.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : NA version, Rules Engine

Accessibility issue with Syndicated Conditional Chat Link - only through EE on IE 11

Place a syndicated conditional chat link widget on a page. Tab through the document; it does not highlight with dots around the image in IE11 as it does in Chrome and Firefox.

It seems to be only an issue when the SCCL is placed on the page through EE:

When using IE 11, I expect the element (in this case, the chat link) to be surrounded by dotted or solid lines when it has the current tab focus.

The issue can be reproduced at will with the following steps:
1. load webpage where an EE Rule displaying SCCL is triggered
2. navigate to the chat invite using the tab

The issue has the following business impact:
Due to this issue, users with accessibility challenges are unable to focus on the chat invite using the keyboard tab.


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