My Oracle Support Banner

User Authentication Error While Configuring Knowledge (Doc ID 2348511.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


While configuring Knowledge using the doc below:

Implementing Knowledge in Engagement Cloud

The user is seeing the following authentication error.

Failed to fetch data from Oracle Service Cloud while trying to authenticate the user on Oracle Knowledge.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.