User Authentication Error While Configuring Knowledge
(Doc ID 2348511.1)
Last updated on DECEMBER 28, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
While configuring Knowledge using the doc below:
Implementing Knowledge in Engagement Cloud
The user is seeing the following authentication error.
Error:
Failed to fetch data from Oracle Service Cloud while trying to authenticate the user on Oracle Knowledge.
Cause
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In this Document
Symptoms |
Cause |
Solution |