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User Authentication Error While Configuring Knowledge (Doc ID 2348511.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

While configuring Knowledge using the doc below:

Implementing Knowledge in Engagement Cloud

The user is seeing the following authentication error.

Error:
Failed to fetch data from Oracle Service Cloud while trying to authenticate the user on Oracle Knowledge.

Cause

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In this Document
Symptoms
Cause
Solution


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