Accounts and Opportunities not created in the Inbox after Outlook Sync

(Doc ID 2348856.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
User is unable to see Accounts and Contacts in Outlook Inbox after the OSC Outlook synchronization completed successfully.

EXPECTED BEHAVIOR
-----------------------
User expects to see Accounts and Contacts in Outlook Inbox after the OSC Outlook synchronization completed successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User performs OSC Outlook sync.
2. No Accounts or Contacts are seen in the Outlook Inbox after the OSC Outlook synchronization completed successfully.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Accounts and Contacts in Outlook Inbox after the OSC Outlook synchronization completed successfully.

Changes

 

Cause

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