Post Metrics Discrepancy Between SRM and Facebook
(Doc ID 2349201.1)
Last updated on JANUARY 31, 2019
Applies to:
Oracle Social Engagement and Monitoring Cloud Service - Version N/A and laterInformation in this document applies to any platform.
Symptoms
On : NA version, Listen and Analyze
ACTUAL BEHAVIOR
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User reported discrepancy in post data metrics between SRM and the native Facebook platform.
EXPECTED BEHAVIOR
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Dashboard data is consistent between two networks.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see discrepancy between Facebook and SRM.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |