Post Metrics Discrepancy Between SRM and Facebook

(Doc ID 2349201.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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User reported discrepancy in post data metrics between SRM and the native Facebook platform. 

EXPECTED BEHAVIOR
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Dashboard data is consistent between two networks.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see discrepancy between Facebook and SRM.

Cause

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