User Is Able To Access The Service Request Though It Is Not Assigned To That User
Last updated on JANUARY 16, 2018
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
User is able to access the SR which is not assigned
The User is not added as resource under the queue
Expected
User should not be able to access the SR which is not assigned and also when user is not added as resource under the queue
Reproducible Steps
1. Log into Fusion Applications
2. User “Clark Kent” is not added as resource under the queue
3. The SR is assigned to “NO WELCOME CALL OPERATOR”
4. User “Clark Kent” is able to access the above SR though it is not assigned to him and also he is not added as resource under queue as well:
Due to this issue, user is able to access the SR which is not assigned and not added as resource under the queue
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms