User Is Able To Access The Service Request Though It Is Not Assigned To That User

(Doc ID 2349531.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

User is able to access the SR which is not assigned
The User is not added as resource under the queue

Expected

User should not be able to access the SR which is not assigned and also when user is not added as resource under the queue

Reproducible Steps

1. Log into Fusion Applications
2. User “Clark Kent” is not added as resource under the queue
3. The SR is assigned to “NO WELCOME CALL OPERATOR”
4. User “Clark Kent” is able to access the above SR though it is not assigned to him and also he is not added as resource under queue as well:

Due to this issue, user is able to access the SR which is not assigned and not added as resource under the queue

Cause

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