Infolet on Custom Object shows wrong record count

(Doc ID 2349546.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to link custom object with Account and Contact,
The infolet is not showing up correct record count

ERROR
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Infolet is not showing up correct record count


STEPS
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The issue can be reproduced at will with the following steps:

Create 2 Custom objects in Common container
Now create One to Many relationship with these custom objects and Accounts, Contact objects via Relationships in Application Composer.
Then create Dynamic Choice list for Account and Contact in the Custom objects. Also create Summary boxes for the custom objects on the Account and Contact pages and added the Tab too on the left side. Now a record is created in the custom object and chose an Account or Contact from the dynamic choice list. Navigate to particular Account or Contact then the Summary box and it does not show the count as 1 or 2 etc. instead it keeps on showing as zero


Cause

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