Oracle Contracts Microsoft Word Add-in Not Working As Expected

(Doc ID 2349613.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Contract Authoring

Oracle Contracts Add in is Greyed Out and some times errors out

ERROR
-----------------------
'An internal error has occurred. Contact your system administrator'


STEPS
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The issue can be reproduced at will with the following steps:
1.downloaded the Microsoft Add in
2. Edit a contract
3. Contract Terms
4. Download contract
5. Open the XML.
6. Go to "Oracle Contracts" tab and click on "Add Clause"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the word add in successfully.

Cause

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