User Unable To Edit Contact

(Doc ID 2349815.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
User unable to edit Contact

Customer recently applied Contact security settings to a custom role and assigned it to all users. The intention was to give users access to view and edit only Contacts associated with their owned Accounts, or Contacts created by them.
Customer has a complaint from a user who cannot edit a Contact associated with an Account that he owns.

EXPECTED BEHAVIOR
-----------------------
Contact should be editable

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in to Sales Cloud
2. Navigate to Contacts -> Drilldown-> Contact
3. Contact is read only mode

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit a contact belongs to their terr

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms