Error Opening "Browse Catalog" from Sales UI

(Doc ID 2350081.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

Unable to view reports

ERROR
-----------------------

Unable to connect to BI server Internal 500 Error




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Goto to OSC --> reports and analytics --> click on catalog icon

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the reports

Cause

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