Error: "Cannot Download This Data Part !" When Attempting to View Projects for a Specific Iniative on the Project Listing Page in Instantis EnterpriseTrack

(Doc ID 2350341.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.2.1.0 and later
Instantis EnterpriseTrack - Version 17.2.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view Projects for an Initiative on the Project Listing page, the following error occurs.

ERROR
-----------------------
"Cannot download this data part !"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Instantis EnterpriseTrack as app_admin
  2. Navigate to the Project Listing page
  3. The Initiative Project Listing only displays the error:
    1. "Cannot download this data part !"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view or access Projects for the affected Initiative via the Project Listing page.

Changes

 

Cause

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