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Adobe DTM not Working - Incorrect Bust Parameter On URL (Doc ID 2350356.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 to 21.1.1 [Release 21A]
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

Adobe DTM not working - Incorrect Bust Parameter on URL

Issues with Adobe DTM (Dynamic Tag Management) tag not firing on most if not all pages.

Noticed that there is a difference in the url from the correct version that was added before. It has to do with the bust parameter that is added by OCC.

Here is the url that we are getting that doesn't work: https://www.server.com/file/vnnnnnnnnnnnnnnnn/global/occ.adobe.dtm.min.js?bust=xxxxnnnxxxnnnxxxnnnxx==&bust=17.4.1

This url was working before: https://www.server.com/file/vnnnnnnnnnnnnnnnn/global/occ.adobe.dtm.min.js?bust=xxxxnnnxxxnnnxxxnnnxx==&bust=17.4.1.1 and if you go there the url is not found, yet if you go to the file itself without the bust parameters it works, like this: https://www.server.com/file/global/occ.adobe.dtm.min.js . This is causing the analytics tracking to stop working.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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